Effective Date: July 28, 2025
At Cybersavanna Systems, we aim for complete customer satisfaction. This policy outlines when refunds or service credits may be issued.
Eligibility for Refunds
Refunds are issued only if:
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The service was not delivered as agreed
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The service was incomplete due to our fault
If the service was attempted but the issue lies beyond our scope (e.g., faulty hardware, inaccessible networks), we may offer:
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A partial refund, or
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A service credit (at our discretion)
Non-Refundable Services
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Digital consultations once delivered
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Completed remote support sessions
Requesting a Refund
To request a refund, you must:
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Contact us within 5 days of the service date
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Provide proof of payment
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Include a clear explanation of the issue
Processing Time
Refunds are processed promptly, using the same payment method where possible.